FAQ & Policies
Please see our FAQs and Policies below. If you have any questions we can be reached 9 am to 5 pm EST, Mon - Fri, at 703-688-DESK(3375) or at email@example.com.
Q: Can you replace a Missing or Lost Part?
A: If your product arrived missing parts, please email us at firstname.lastname@example.org and let us know the problem and your order ID. Lost parts may be available for replacement or purchase. Stand Steady Desk screws can be bought at Home Depot. Screw specs: 1/4 in.-20 x 1-1/4 in. Phillips Flat-Head Machine Screws (4-Pack)
The X-ELITE PRO Up/Down Desk:
The Mega Stand Steady:
The Executive Stand Steady:
The Original Stand Steady:
The UpTrak Sit/Stand Desk:
The Traveler Folding Desk:
Q: Do you recommend using an anti-fatigue mat with my standing desk?
A: YES you should be using an anti-fatigue mat!!! We recommend Smart Cells mat because of their proven anti-fatigue technology and their durability.
Q: Where can I buy Stand Steady products internationally?
A: Some of our products are available for sale internationally at the sites listed below.
Other International: eBay
Q: Are your products available for purchase in retail stores?
A: Our products are not currently available in retail stores, but we are in discussions with several retailers
Q: Are your Standing Desks HSA or FSA Qualified?
A: Our standing desks may be eligible for reimbursement through your Healthcare Savings Account (HSA) or Flexible Spending Account (FSA). To qualify you will need a letter of medical necessity from a doctor, including the diagnosis and how this will help alleviate the problem. When submitting, you may want to refer to your new desk as "standing desk equipment" to distinguish it from being a full sized desk.
Shipping: Free shipping
We offer free shipping on orders to the Continental US. For shipping to locations outside of the Continental US, order from eBay, Amazon.ca, or Amazon.co.uk
Returns: 30 days
Stand Steady accepts returns of regular orders initiated within 30 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information.
Damaged Items / Quality Guarantee
Any product found within 30 days to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us at email@example.com and we'll get a replacement part or product out to you quickly.