FAQ & Policies

Please see our FAQs and Policies below. If you have any questions we can be reached 9 am to 5 pm EST, Mon - Fri, at 703-688-DESK(3375) or at customerservice@standsteady.com.

-----FAQs-----
Q: Can you replace a Missing or Lost Part?
A: If your product arrived missing parts, please email us at customerservice@standsteady.com and let us know the problem and your order ID. Lost parts may be available for replacement or purchase. 

Q: What are the desktop sizes and footprints of your standing desks?
A: View Our Top Products Comparison Chart: Here

Q: Do you recommend using an anti-fatigue mat with my standing desk? 
A: YES you should be using an anti-fatigue mat!!! We recommend our DiploMat because of the proven anti-fatigue technology and durability. 

Q: Where can I buy Stand Steady products internationally?
A: Some of our products are available for sale in Europe at Amazon.co.uk. We do not currently ship to Canada.

Q: Are your products available for purchase in retail stores?
A: Our products are not currently available in retail stores

Q: Are your Standing Desks HSA or FSA Qualified?
A: Our standing desks may be eligible for reimbursement through your Healthcare Savings Account (HSA) or Flexible Spending Account (FSA). To qualify you will need a letter of medical necessity from a doctor, including the diagnosis and how this will help alleviate the problem. When submitting, you may want to refer to your new desk as "standing desk equipment" to distinguish it from being a full sized desk.  

Q: How can I place a Tax Exempt Order?
A: Please follow the directions below to get set up with a tax exempt account. If you have any questions, please do not hesitate to email customerservice@standsteady.com or call 703-462-9276 (DESK). 
Step #1: Create a Customer Account on our Website (standsteady.com/account/register)     
Step #2: Email your Tax Exempt Forms to customerservice@standsteady.com  ***Important!*** In the Subject Line please let us know the name your account was created under. Ex: Subject: “Tax Exempt: John Smith” 
Step #3: Recieve Stand Steady email confirmation We will review your certificate, update your account to tax exempt, and then email confirmation that your account is all set!  
Step #4: Place your order through our website (standsteady.com) You’re good to go! Your customer account can place tax exempt orders. Note: To comply with federal requirements, your billing address must be the same as the address on your tax-exempt form.  
 

-----Policies-----

  1. Shipping: FREE SHIPPING!
    We offer free shipping on orders to the Continental US.

  2. Returns: 30 days
    Stand Steady accepts returns of regular orders initiated within 30 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information.

  3. Damaged Items / Quality Guarantee
    Any product found within 30 days to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us at customerservice@standsteady.com and we'll get a replacement part or product out to you quickly. 

Please view our Terms of Service and Privacy Policy for more in depth information.