FAQ & Policies

Please see our FAQs and Policies below. If you have any questions we can be reached 9 am to 4 pm EST, Mon - Fri, at 703-688-DESK(3375) or at customerservice@standsteady.com


General Standing Desk Questions

Why do I need a standing desk?

Standing workstations are a excellect ergonomic workday solution for many people. Our standing desk converters and adjustable standing desks give you the option to stand part of the time while you work, giving you the ability to change from a seating to standing position, add more movement to your workday, and relieve the stress on certain points of your body, such as your neck and back. If you have joint, circulation, balance or dizziness issues, along with certain other medical conditions, a standing desk may not be right for you and you should check with your doctor before making the investment.

How do I know if a standing desk is right for me?

Do you feel uncomfortable sitting in the office all day? Are you experiencing neck or back pain from slumping over your desk for long periods of time? Are you looking to improve your posture or just be more active throughout the workday? If you answered yes to any of these questions, then a standing desk might be the perfect ergonomic workday solution for you!

Should I use an anti-fatigue mat with my desk?

Yes! A good standing mat is key to feeling comfortable and reducing fatigue at your standing desk. When paired with a standing desk, anti-fatigue mats take the pressure off your knees and ankles, allowing you to feel more comfortable than you would while standing on the bare floor and making you more productive during the work day. We recommend our DimploMat anti-fatigue mat as the perfect addition to your standing desk.

Should I choose a standing desk converter or a full size standing desk?

The real question is - do you want to keep your current desk or completely replace it? We have a variety of Full Size standing desks for you home and office that allow you to raise and lower your entire desktop level with ease at either the push of a button or with an easy-turn crank. We also offer several styles of standing desk converters that sit right on top of your existing desk and allow you to raise your monitors and keyboard tray up off the desk when you choose to stand. If you want a desk converter with a little less bulk, check out our height adjustable X-Elite desk converters or our Stand Only desk converters. If you're looking for a dual level desk converter with separate levels for your monitors and your keyboard and mouse, we recommend checking out our vast collection of FlexPro desk converters. We also offer Corner desk converters that are specifically designed for l-shaped desks and cubicles!


General Stand Steady Questions

How can I contact you?

Have a question, or just want to say hello? Give us a call at 703-688-DESK(3375) or email customerservice@standsteady.com. Our business hours are 9 am to 4 pm EST, Monday thru Friday. 

My Stand Steady product arrived damaged, what should I do?

We want you to be fully satisfied with your stand Steady product. If anything happened to your product during transit, we want to make it right! Any product found within 1 year warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Give us a call or email us at customerservice@standsteady.com and we'll get a replacement part or product out to you right away!

Are Your Products Available for Purchase in Retail Stores?

We're so excited that you want to shop for our products in stores! At this time, we only offer our products online. So sit back, relax and shop with us from the comfort of your home, any time of the day!


Stand Steady Policies


We offer free shipping on orders to the Continental US. Most orders ship via FedEx Ground and generally will arrive within 4-7 business days of shipment, unless otherwise noted. We are unable to ship to PO Boxes.

Please note: Due to Covid-19, we are currently experiencing shipping delays. Your order may take up to 3 weeks to ship out. Thank you for your patience and understanding. 

Returns: 90 days

Stand Steady accepts returns of regular orders initiated within 90 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information. For more details, read here.

Damaged Items / Quality Guarantee

Any product found within 1 year warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us at customerservice@standsteady.com and we'll get a replacement part or product out to you quickly. For more details, read here.

Purchase Orders 

We gladly accept purchase orders at a discount for orders of 10 units or more. Please email your POs to customerservice@standsteady.com and we'll process your order quickly and provide you with an invoice.