You’ve Got Questions. We’ve Got Answers.

Affirm Financing

We offer financing options powered by Affirm with no money down and 10%-30% APR. Pay at your own pace with monthly payments over the course of 3, 6, or 12 months. To take advantage of financing, simply select Affirm at checkout. 

Pay your monthly bill using a bank transfer, check, or debit card at affirm.com 

Payment options through Affirm are provided by these lending partners: affirm.com/lenders   

To use Affirm financing, you must be at least 18 years old (19 years old in Alabama or if you're a ward of the state in Nebraska) and a resident of the United States or its territories

Residents of Iowa and West Virginia are not eligible for the "Buy with Affirm" service.

To learn more, visit Affirm’s prequalifying FAQ page. 

Yes! First process your return with Stand Steady (see our return policy here ). Once Affirm processes your refund, the refund amount will show up in your loan timeline within 3–5 business days, and your balance will be updated. 

Learn more about Affirm refunds on their refund page. 

If you want to place an order but don't qualify for the full amount, you can pay the difference through Affirm. Learn more about Affirm’s prequalifying policies here.  

Bulk Orders

Yes! We offer a 5% discount for orders of 10 items or more. 

We accept purchase orders on bulk orders of 10 units or more. For more information reach out to our stellar Customer Support Team. 

Interested in a bulk order? We would be happy to send you a quote! Please reach out to customerservice@standsteady.com and let us know what product(s) you are interested in, your shipping address, and your organization's tax-exempt status. 

You can also fill out our quote request form directly here .

Contact Us

Have a question, or just want to say hello? Give us a call at 703-688-DESK(3375) or email customerservice@standsteady.com

Our business hours are 9 am to 4 pm EST, Monday through Friday.  

Corporate Orders

Check out our Industry Solutions page to learn more about our workspace furniture solutions for your business.

Yes. We offer a 5% discount for orders of 10 items or more.

Interested in a bulk order? We would be happy to send you a quote! Please reach out to customerservice@standsteady.com and let us know what product(s) you are interested in, your shipping address, and your organization's tax-exempt status.  

Stand Steady is proud to have partnered with TaskRabbit, an online marketplace that connects customers with individual freelancers, or “Taskers” for easy, hassle-free assembly services for our products. 

Learn more about TaskRabbit at TaskRabbit.com or book your assembly here. 

General Standing Desk Questions

Standing workstations are an excellent ergonomic workday solution for many people. Our standing desk converters and adjustable standing desks give you the option to stand part of the time while you work, giving you the ability to change from a seating to standing position, add more movement to your workday, and relieve the stress on certain points of your body, such as your neck and back. 

If you have joint, circulation, balance, dizziness or other medical concerns, a standing desk may not be right for you and you should check with your doctor before making the investment. 

Do you feel uncomfortable sitting in the office all day?

Are you experiencing neck or back pain from slumping over your desk for long periods of time?

Are you looking to improve your posture or just be more active throughout the workday?

If you answered yes to any of these questions, then a standing desk might be the perfect ergonomic workday solution for you! 

Yes! A good standing mat is key to feeling comfortable and reducing fatigue at your standing desk. When paired with a standing desk, anti-fatigue mats take the pressure off your knees and ankles, allowing you to feel more comfortable than you would while standing on the bare floor and making you more productive during the work day.

We recommend our Diplomat anti-fatigue mat as the perfect addition to your standing desk. 

The real question is - do you want to keep your current desk or completely replace it? We have a variety of full size standing desks for you home and office that allow you to raise and lower your entire desktop level at either the push of a button or with an easy-turn crank. We also offer several styles of standing desk converters that sit on top of your existing workstation.

If you want a desk converter with a little less bulk, check out our height adjustable X-Elite desk converters. If you're looking for a dual level desk converter with separate shelves for your monitors and keyboard, we recommend checking out our collection of FlexPro desk converters.

Product Information

We're so excited that you want to shop for our products in stores! At this time, we only offer our products online. So, sit back, relax and shop with us from the comfort of your home, any time of the day. 

Is the item you’re looking for unavailable? Don’t worry, we are constantly replenishing our inventory! To be notified when a product will be back in stock, simply click on the “Email Me When Available” button on the product’s page and provide us with your email information. We’ll let you know as soon as it’s back. 

Every order comes with assembly instructions inside the box. Can’t find them? On each products' detail page, the assembly instructions are listed under the "Specs & Assembly" section.

Still not finding what you need? Reach out to customerservice@standsteady.com with your order information and we’ll be happy to email you a copy of the assembly instructions. 

Please take a look at the product’s instructions and reach out to customerservice@standsteady.com to let us know the exact part(s) you are missing so we can send replacements to you.

Please reach out to customerservice@standsteady.com or give us a call and we will be happy to answer your product questions. 

Returns

If for any reason you are not happy with your order, please email customerservice@standsteady.com with your order number and return reason and we'll do our best to make it right.

We accept returns within 90 days of purchase and will provide a shipping label for returns in their original packaging, free of charge. Simply affix the pre-paid label to the box and drop it off at your nearest FedEx location. The original payment method will be refunded within 1-2 business days.   

If you tossed your original packaging, don’t worry! We will accept a returns in different packaging, though the cost of shipping will be deducted from your refund.   

To begin your return, please submit an email request to customerservice@standsteady.com and we would be happy to get a ticket started for you.

Please include your order number and shipping address, and let us know whether or not you will be sending your product back in its original packaging. We will send you a pre-paid shipping label for your return.   

Yes, we will still accept a return without its original packaging. You will simply need to provide your own packaging. The cost of shipping will be deducted from your refund.

We’re sorry to hear your order arrived in anything less than perfect condition and will work to make it right.  

If your order arrived damaged, please reach out to customerservice@standsteady.com with pictures of the damaged product and packaging as well as your order number, and we will take it from there.  

If your order arrived with missing parts, please take a look at the product’s instructions and let us know the exact part(s) you are missing so we can send replacements to you.   

Shipping

Purchases typically ship out from our warehouse within one to two business days of purchase (excluding weekends). Shipping times vary depending on your location. For a more precise estimate, please reference the tracking number on your order page. If you have trouble tracking this down, we would be happy to assist you.

We currently only offer free standard shipping on all orders. Need your order to arrive in a hurry? We recommend checking to see if this product is available via Amazon Prime. This is the fastest shipping method we have available. 

Thank you for your interest in our Stand Steady products. Unfortunately, we are currently only able to ship within the continental United States.  Many of our products are available through Amazon fulfillment. It may be worth checking to see if they ship to your area. 

Once your order has been shipped, you should receive an email with your tracking information. You can also check the status of your order by visiting your Stand Steady account here. If you have further questions, reach out to customerservice@standsteady.com with your order number and we will be happy to update you on your order’s status.  

We’re sorry that your delivery has been delayed. Please send your order number to customerservice@standsteady.com and we will be happy to look into the issue further and advise when you can expect delivery.  

In order to protect your privacy and the security of your order, we do not accept changes in address after purchase. If you still would like to change your address, you will need to cancel your order and place a new one with the correct address. 

TaskRabbit Assembly

Stand Steady is proud to have partnered with TaskRabbit, an online marketplace that connects customers with individual freelancers, or “Taskers” for easy, hassle-free assembly services for our products. 

Learn more about TaskRabbit assembly services at TaskRabbit.com

Scheduling assembly is quick and easy!

Once you know when your order will arrive, you can schedule your assembly here. Simply choose the day, time, and Tasker that’s right for you. With the ability to filter based on price, reviews, and experience, you’ll be connected with a trusted Tasker in no time. 

TaskRabbit offers furniture assembly for most Stand Steady products.

Taskers will follow Stand Steady’s assembly instruction guides, which can be found within each product's packaging and on the product's detail page under the "Specs & Assembly" section.

Taskers will secure items to the wall when specified in the instructions and will come prepared with the tools needed to get the job done.  

Payment will be handled securely online, through the TaskRabbit platform. You won’t have to pay until your assembly is complete.

Tax Exemption

In order to place a tax-free order, please email your tax-exempt forms to customerservice@standsteady.com so we can get a customer accou nt set up for you.

Note: To comply with federal requirements, your billing address must be the same as the address on your tax-exempt form.

Warranty

All Stand Steady products come with a one-year product warranty from the date of purchase. 

If there is a problem with your order, please call or email us at customerservice@standsteady.com and provide the following information: 

  • Customer Name 
  • Order Number 

Warranty Replacements: Any defect or mechanical breakdown from normal usage within one year of the date of purchase will be replaced free of charge.  

We offer a one-year warranty on all of our products. At this time, we do not offer any extended warranties beyond our standard one year.